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Customer Complaint Statistics



Retail Electric Providers
       From:  3/1/2010      To:  8/31/2010

9/6/2010 8:27:27 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 1408 29 17 792 0 271 297 2
  DBA or Former Names:
[ TXU ENERGY ], [ ASSURANCE ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company RELIANT ENERGY RETAIL SERVICES, LLC 324 4 3 217 0 41 59 0
  DBA or Former Names:
[ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY GREEN RESOURCES ], [ RELIANT ENERGY SOLUTIONS ]
Graph Company STREAM SPE, LTD 269 14 3 148 0 48 54 2
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ], [ STREAM GAS & ELECTRIC, LTD ]
Graph Company DIRECT ENERGY, LP 154 1 3 85 0 25 39 1
  DBA or Former Names:
[ ENERGY AMERICA ], [ ENERGY AMERICA - TEXAS ], [ DIRECT ENERGY BUSINESS SERVICES ], [ ENERGY AMERICA, MULTI FAMILY ], [ DIRECT ENERGY ], [ REPUBLIC POWER, L.P. ], [ DIRECT ENERGY MULTI-FAMILY ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE, L.P. 140 21 0 51 0 39 28 1
  DBA or Former Names:
[ 1ST CHOICE POWER ], [ CERTAIN ENERGY ], [ FIRST CHOICE SPECIAL PURPOSE, INC. ], [ FIRST CHOICE POWER, INC. ], [ FIRST CHOICE POWER - AMS ], [ FIRST CHOICE POWER POLR ]
Graph Company JUST ENERGY TEXAS, LP 140 35 0 47 0 28 30 0
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ ENERGY SAVINGS GROUP ], [ U.S. ENERGY SAVINGS CORP. ], [ ENERGY SAVINGS TEXAS CORP. ]
Graph Company DPI ENERGY, LLC 133 1 0 52 0 42 38 0
  DBA or Former Names:
[ CURRENT POWER & LIGHT, LLC ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 97 7 0 52 0 22 16 0
  DBA or Former Names:
[ GREEN MOUNTAIN ENERGY WORLDWIDE ]
Graph Company STAR ELECTRICITY LLC 82 3 1 44 0 9 24 1
  DBA or Former Names:
[ STARTEX POWER ], [ SMARTPAY POWER ], [ PRELECTRIC ENERGY SERVICES LLC ]
Graph Company ACCENT ENERGY TEXAS, L.P. 70 5 1 39 0 8 17 0
  DBA or Former Names:
[ DYNOWATT ], [ ACCENT ENERGY ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ DYNOWATT, LP. ]
Graph Company AMBIT TEXAS LLC 67 5 0 34 0 21 7 0
  DBA or Former Names:
[ BLUEVISTA ENERGY ], [ BLUEVISTA ], [ BVISTA ENERGY, LP ], [ AMBIT ENERGY ], [ AMBIT ]
Graph Company GEXA ENERGY, LP 48 2 0 23 0 8 15 0
  DBA or Former Names:
[ GEXA CORP. ], [ GEXA ENERGY CORP. ], [ GEXA ENERGY.COM ], [ GEXA ENERGY ], [ FPL GROUP INC ]
Graph Company BOUNCE ENERGY INC 43 3 1 17 0 8 14 0
 
Graph Company CPL RETAIL ENERGY LP 42 5 0 15 0 12 10 0
  DBA or Former Names:
[ CENTRICA CPL, LP ], [ CENTRICA U.S. HOLDINGS, INC. ], [ CENTRICA HOLDCO, INC. ], [ AMERICAN ELECTRIC POWER COMPANY ], [ CPL ], [ CPL RETAIL ENERGY ], [ CENTRAL POWER AND LIGHT ]
Graph Company FULCRUM RETAIL ENERGY, LLC 41 4 1 27 0 4 5 0
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA POWER ], [ TARA ENERGY RESOURCES ], [ VEGA RESOURCES LLC ]
Graph Company CIRRO GROUP, INC. 35 5 0 18 0 6 5 1
  DBA or Former Names:
[ CIRRO GROUP ], [ CIRRO ENERGY ], [ DOMINION ENERGY SOLUTIONS ]
Graph Company SPARK ENERGY LP 24 0 1 12 0 2 9 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ], [ SPARK ELECTRIC ], [ SPARK ENERGY HOLDINGS, LLC ], [ SPARK POWER ], [ TEXAS ENERGY VENTURES, LLC ]
Graph Company ABACUS RESOURCES ENERGY LLC 23 1 0 3 0 13 6 0
  DBA or Former Names:
[ ALWAYS ELECTRIC LLC ], [ ABACUS ENERGY ]
Graph Company CHAIN LAKES POWER, L.P. 19 0 1 9 0 4 5 0
  DBA or Former Names:
[ SIMPLE POWER, LP ]
Graph Company TEXAS POWER, L.P. 19 0 0 8 0 3 8 0
  DBA or Former Names:
[ STARLIGHT ELECTRIC ], [ THE POWER OF TEXAS ], [ PRE-PAY POWER ], [ TEXAS POWER ONLINE ], [ NEW MEXICO NATURAL GAS, L.P. ], [ TEXAS POWER ]
Graph Company PENSTAR POWER, LLC 17 0 0 10 0 3 4 0
  DBA or Former Names:
[ FREEDOM GROUP ], [ FREEDOM POWER ], [ LA RAZA ELECTRIDAD ], [ FREEDOM GROUP, LLC ]
Graph Company TEXPO POWER, LP 17 0 0 8 0 2 7 0
  DBA or Former Names:
[ NOVA ELECTRIC CO. ], [ Y.E.P. ], [ TEXPO ENERGY ], [ TEXPOWER ELECTRIC CO. ], [ SOUTHWEST POWER & LIGHT ]
Graph Company FRONTIER UTILITIES, INC. 17 7 0 4 0 2 4 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company AFFORDABLE POWER L.P. 16 0 0 12 0 1 3 0
  DBA or Former Names:
[ AFFORDABLE POWER ], [ AFFORDABLE ENERGY ], [ QUANTUM POWER ], [ AFFORDABLE POWER PLAN ], [ AP COMMERCIAL ]
Graph Company MXENERGY ELECTRIC, INC. 15 1 0 8 0 3 3 0
  DBA or Former Names:
[ VANTAGE POWER SERVICES, L.P. ]
Graph Company MEGA ENERGY, LP 13 2 0 6 0 2 3 0
 
Graph Company CHAMPION ENERGY SERVICES, LLC. 11 3 0 5 0 1 2 0
  DBA or Former Names:
[ AMERICAN COMMERCIAL ENERGY OF TEXAS, LLC. ], [ EAGLE ENERGY PARTNERS I, L.P. ], [ LEHMAN BROTHERS COMMODITY SERVICES, INC. ], [ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company WTU RETAIL ENERGY LP 11 0 0 2 0 4 5 0
  DBA or Former Names:
[ WTU RETAIL ENERGY ], [ WTU ], [ WEST TEXAS UTILITIES ], [ DIRECT ENERGY BUSINESS SERVICES ], [ MUTUAL ENERGY WTU LP ]
Graph Company TARA ENERGY, LLC 9 0 0 2 0 3 4 0
  DBA or Former Names:
[ TARA ENERGY ], [ SMART PREPAID ELECTRIC ]
Graph Company HUDSON ENERGY SERVICES, LLC 8 1 0 4 0 0 3 0
 
Graph Company BRILLIANT ENERGY, LLC 8 0 0 6 0 0 2 0
 
Graph Company TRUE ELECTRIC, LLC 5 1 0 3 0 0 1 0
  DBA or Former Names:
[ NEW CENTURY POWER LLC ]
Graph Company OUR ENERGY LLC 5 2 0 3 0 0 0 0
  DBA or Former Names:
[ YAM ENERGY, LLC. ]
Graph Company GLACIAL ENERGY OF TEXAS, INC. 5 1 0 4 0 0 0 0
 
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 4 0 0 2 0 1 1 0
  DBA or Former Names:
[ NEC RETAIL ], [ NEC RETAIL DIVISION ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company GATEWAY ENERGY SERVICES CORPORATION 3 0 0 1 0 0 2 0
  DBA or Former Names:
[ ECONNERGY ENERGY COMPANY ], [ GATEWAY POWER SERVICES ]
Graph Company YOUNG ENERGY, LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ NEW ELECTRICITY ], [ GREEN FIELDS ELECTRICITY ], [ ABC ENERGY ], [ UNO ENERGY ], [ CONNECT! ENERGY ], [ NEW ENERGY ], [ PAYLESS POWER ]
Graph Company CONSTELLATION NEWENERGY, INC. 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ AES CORPORATION ], [ NEWENERGY ], [ CONSTELLATION NEWENERGY INC ], [ AES NEWENERGY ]
Graph Company ENERGY PLUS HOLDINGS LLC 2 0 0 2 0 0 0 0
 
Graph Company POTENTIA ENERGY, LLC 1 0 0 1 0 0 0 0
 
Graph Company NOORUDDIN INVESTMENTS LLC 1 0 0 0 0 0 1 0
  DBA or Former Names:
[ POWER EXPRESS ], [ DISCOUNT POWER ], [ TEXAN ENERGY ]
Graph Company KINETIC ENERGY, LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ KEYSTONE ENERGY PARTNERS, L.P. ]
Graph Company REACH ENERGY, LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ REACH ENERGY ], [ GULF COAST DISTRIBUTION COMPANY ]
Graph Company 10K ENERGY, LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company APNA HOLDINGS, LLC 1 0 0 0 0 1 0 0
  DBA or Former Names:
[ APNA ENERGY ]
Graph Company TRIEAGLE ENERGY, L.P. 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ POWER HOUSE ENERGY ], [ PILOT ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ], [ PEGASUS STAR ENERGY, INC. ]
Graph Company ANDELER CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ANDELER RETAIL ], [ ANDELER POWER ]
Graph Company SEMPRA ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company TXU SESCO ENERGY SERVICES COMPANY 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ TXU SESCO ENERGY ], [ TXU SESCO ENERGY, LLC ]
Graph Company LIBERTY POWER DELAWARE LLC 0 0 0 0 0 0 0 0
 
Graph Company TEXREP1 LLC 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ EPCOT ELECTRIC ], [ EPCOT ], [ EPCOT ENERGY ]
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
 
  Totals: 3354 163 32 1782 0 638 731 8