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Customer Complaint Statistics



Retail Electric Providers
       From:  8/2/2011      To:  1/31/2012

2/7/2012 7:38:11 PM
Complaint Summary
Graph Company Total Slamming Cramming Billing Quality of Service Discont. Service Provision of Service All Other
Graph Company TXU ENERGY RETAIL COMPANY LLC 453 38 3 262 0 71 75 4
  DBA or Former Names:
[ TXU ENERGY ], [ ASSURANCE ENERGY ], [ TXU ENERGY RETAIL ]
Graph Company FIRST CHOICE POWER SPECIAL PURPOSE LP 249 63 2 86 0 48 27 23
  DBA or Former Names:
[ 1ST CHOICE POWER ], [ CERTAIN ENERGY ], [ FIRST CHOICE SPECIAL PURPOSE INC ], [ FIRST CHOICE POWER INC ], [ FIRST CHOICE POWER - AMS ], [ FIRST CHOICE POWER POLR ]
Graph Company ACCENT ENERGY TEXAS LP 223 2 0 185 0 12 24 0
  DBA or Former Names:
[ DYNOWATT ], [ ACCENT ENERGY ], [ DYNOWATT POWERED BY ACCENT ENERGY ], [ DYNOWATT LP ]
Graph Company RELIANT ENERGY RETAIL SERVICES LLC 219 17 7 124 0 23 44 4
  DBA or Former Names:
[ RELIANT ENERGY BUSINESS SERVICES ], [ RELIANT ENERGY ], [ RELIANT ENERGY RESIDENTIAL SERVICES ], [ RELIANT ENERGY GREEN RESOURCES ], [ RELIANT ENERGY SOLUTIONS ]
Graph Company AMBIT TEXAS LLC 205 21 0 56 0 73 51 4
  DBA or Former Names:
[ BLUEVISTA ENERGY ], [ BLUEVISTA ], [ BVISTA ENERGY LP ], [ AMBIT ENERGY ], [ AMBIT ]
Graph Company DIRECT ENERGY LP 161 24 2 76 0 21 25 13
  DBA or Former Names:
[ ENERGY AMERICA ], [ ENERGY AMERICA - TEXAS ], [ DIRECT ENERGY BUSINESS SERVICES ], [ ENERGY AMERICA MULTI FAMILY ], [ DIRECT ENERGY ], [ REPUBLIC POWER LP ], [ DIRECT ENERGY MULTI-FAMILY ]
Graph Company GREEN MOUNTAIN ENERGY COMPANY 146 39 0 73 0 17 17 0
  DBA or Former Names:
[ GREEN MOUNTAIN ENERGY WORLDWIDE ]
Graph Company STREAM SPE LTD 127 7 2 62 0 33 17 6
  DBA or Former Names:
[ SG&E ], [ STREAM ENERGY ], [ STREAM GAS & ELECTRIC LTD ]
Graph Company JUST ENERGY TEXAS LP 119 19 1 43 0 32 22 2
  DBA or Former Names:
[ JUST ENERGY ], [ JUST ENERGY RGV ], [ ENERGY SAVINGS GROUP ], [ US ENERGY SAVINGS CORP ], [ ENERGY SAVINGS TEXAS CORP ]
Graph Company CIRRO GROUP INC 69 5 2 34 0 11 12 5
  DBA or Former Names:
[ CIRRO GROUP ], [ CIRRO ENERGY ], [ DOMINION ENERGY SOLUTIONS ]
Graph Company ACACIA ENERGY LLC 68 0 0 7 0 21 7 33
 
Graph Company HUDSON ENERGY SERVICES LLC 67 2 0 62 0 1 2 0
 
Graph Company ENTRUST ENERGY INC 66 41 0 8 0 6 11 0
 
Graph Company GEXA ENERGY LP 64 0 3 33 0 7 18 3
  DBA or Former Names:
[ GEXA CORP ], [ GEXA ENERGY CORP ], [ GEXA ENERGY.COM ], [ GEXA ENERGY ], [ FPL GROUP INC ]
Graph Company CPL RETAIL ENERGY LP 61 4 0 32 0 10 14 1
  DBA or Former Names:
[ CENTRICA CPL LP ], [ CENTRICA US HOLDINGS INC ], [ CENTRICA HOLDCO INC ], [ AMERICAN ELECTRIC POWER COMPANY ], [ CPL ], [ CPL RETAIL ENERGY ], [ CENTRAL POWER AND LIGHT ]
Graph Company DPI ENERGY LLC 57 1 0 23 0 25 4 4
  DBA or Former Names:
[ CURRENT POWER & LIGHT LLC ]
Graph Company FULCRUM RETAIL ENERGY LLC 49 6 0 25 0 11 6 1
  DBA or Former Names:
[ AMIGO ENERGY ], [ TARA POWER ], [ TARA ENERGY RESOURCES ], [ VEGA RESOURCES LLC ]
Graph Company STAR ELECTRICITY INC 46 3 1 29 0 8 4 1
  DBA or Former Names:
[ STARTEX POWER ], [ SMARTPAY POWER ]
Graph Company CHAMPION ENERGY SERVICES LLC 44 2 0 32 0 2 7 1
  DBA or Former Names:
[ AMERICAN COMMERCIAL ENERGY OF TEXAS LLC ], [ EAGLE ENERGY PARTNERS I LP ], [ LEHMAN BROTHERS COMMODITY SERVICES INC ], [ CHAMPION ENERGY INDUSTRIAL SERVICES ], [ CHAMPION ENERGY INDUSTRIAL SERVICES I ], [ CHAMPION ENERGY INDUSTRIAL SERVICES II ], [ CHAMPION ENERGY INDUSTRIAL SERVICES III ]
Graph Company BOUNCE ENERGY INC 42 3 0 25 0 8 6 0
 
Graph Company YOUNG ENERGY LLC 38 1 0 2 0 17 6 12
  DBA or Former Names:
[ NEW ELECTRICITY ], [ GREEN FIELDS ELECTRICITY ], [ ABC ENERGY ], [ UNO ENERGY ], [ CONNECT! ENERGY ], [ NEW ENERGY ], [ PAYLESS POWER ]
Graph Company SPARK ENERGY LP 26 1 0 11 0 5 9 0
  DBA or Former Names:
[ FIREFLY POWERED BY SPARK ENERGY ], [ SPARK ELECTRIC ], [ SPARK ENERGY HOLDINGS LLC ], [ SPARK POWER ], [ TEXAS ENERGY VENTURES LLC ]
Graph Company MEGA ENERGY LP 25 0 0 17 0 2 6 0
 
Graph Company TARA ENERGY LLC 23 5 0 7 0 4 7 0
  DBA or Former Names:
[ TARA ENERGY ], [ SMART PREPAID ELECTRIC ]
Graph Company PENNYWISE POWER LLC 21 0 0 16 0 1 4 0
 
Graph Company FRONTIER UTILITIES LLC 18 3 0 6 0 6 3 0
  DBA or Former Names:
[ FRONTIER UTILITIES ], [ RODEO ENERGY ], [ SOL ENERGY ]
Graph Company ENERGY PLUS HOLDINGS LLC 17 1 0 13 0 1 2 0
 
Graph Company TEXAS POWER LP 12 2 0 5 0 3 2 0
  DBA or Former Names:
[ STARLIGHT ELECTRIC ], [ THE POWER OF TEXAS ], [ PRE-PAY POWER ], [ TEXAS POWER ONLINE ], [ NEW MEXICO NATURAL GAS LP ], [ TEXAS POWER ]
Graph Company BRILLIANT ENERGY LLC 10 3 0 6 0 0 1 0
 
Graph Company PENSTAR POWER LLC 9 0 0 5 0 2 2 0
  DBA or Former Names:
[ FREEDOM GROUP ], [ FREEDOM POWER ], [ LA RAZA ELECTRIDAD ], [ FREEDOM GROUP LLC ]
Graph Company GLACIAL ENERGY OF TEXAS INC 9 0 0 9 0 0 0 0
 
Graph Company TEXPO POWER LP 9 0 0 5 0 1 3 0
  DBA or Former Names:
[ NOVA ELECTRIC CO ], [ YEP ], [ TEXPO ENERGY ], [ TEXPOWER ELECTRIC CO ], [ SOUTHWEST POWER & LIGHT ]
Graph Company APNA HOLDINGS LLC 7 0 0 6 0 0 1 0
  DBA or Former Names:
[ APNA ENERGY ]
Graph Company AP GAS & ELECTRIC (TX) LLC 7 0 0 6 0 0 1 0
  DBA or Former Names:
[ AFFORDABLE POWER ], [ AFFORDABLE ENERGY ], [ QUANTUM POWER ], [ AFFORDABLE POWER PLAN ], [ AP COMMERCIAL ]
Graph Company TRIEAGLE ENERGY LP 7 0 0 0 0 5 2 0
  DBA or Former Names:
[ EAGLE ENERGY ], [ POWER HOUSE ENERGY ], [ PILOT ENERGY ], [ TRIEAGLE ENERGY SERVICES ]
Graph Company WTU RETAIL ENERGY LP 7 0 0 6 0 1 0 0
  DBA or Former Names:
[ WTU RETAIL ENERGY ], [ WTU ], [ WEST TEXAS UTILITIES ], [ DIRECT ENERGY BUSINESS SERVICES ], [ MUTUAL ENERGY WTU LP ]
Graph Company MXENERGY ELECTRIC INC 7 0 0 5 0 1 1 0
  DBA or Former Names:
[ VANTAGE POWER SERVICES LP ]
Graph Company NOORUDDIN INVESTMENTS LLC 7 0 0 7 0 0 0 0
  DBA or Former Names:
[ POWER EXPRESS ], [ DISCOUNT POWER ], [ TEXAN ENERGY ]
Graph Company PRIER ENERGY INC 6 0 0 4 0 0 2 0
  DBA or Former Names:
[ GENERAL POWER & LIGHT ], [ TODAYS ENERGY ], [ BUBBA POWER ]
Graph Company POTENTIA ENERGY LLC 5 0 0 5 0 0 0 0
 
Graph Company OUR ENERGY LLC 4 0 0 3 0 1 0 0
  DBA or Former Names:
[ YAM ENERGY LLC ]
Graph Company 10K ENERGY LLC 3 0 0 1 1 1 0 0
  DBA or Former Names:
[ MISSION POWER ]
Graph Company LIBERTY POWER DELAWARE LLC 3 0 0 2 0 0 0 1
 
Graph Company TEXREP1 LLC 3 0 0 2 0 0 1 0
  DBA or Former Names:
[ EPCOT ELECTRIC ], [ EPCOT ], [ EPCOT ENERGY ]
Graph Company REACH ENERGY LLC 3 0 0 1 0 1 1 0
  DBA or Former Names:
[ REACH ENERGY ], [ GULF COAST DISTRIBUTION COMPANY ]
Graph Company NUECES ELECTRIC COOPERATIVE RETAIL DIVISION 3 0 0 2 0 1 0 0
  DBA or Former Names:
[ NEC RETAIL ], [ NEC RETAIL DIVISION ], [ NUECES ELECTRIC COOPERATIVE (DISTRIBUTION SERVICE PROVIDER) ]
Graph Company GATEWAY ENERGY SERVICES CORPORATION 3 0 0 3 0 0 0 0
  DBA or Former Names:
[ ECONNERGY ENERGY COMPANY ], [ GATEWAY POWER SERVICES ]
Graph Company CONSTELLATION NEWENERGY INC 2 0 1 1 0 0 0 0
  DBA or Former Names:
[ AES CORPORATION ], [ NEWENERGY ], [ AES NEWENERGY ]
Graph Company ANDELER CORPORATION 2 0 0 0 0 1 0 1
  DBA or Former Names:
[ ANDELER RETAIL ], [ ANDELER POWER ]
Graph Company KINETIC ENERGY LLC 2 0 0 2 0 0 0 0
  DBA or Former Names:
[ KEYSTONE ENERGY PARTNERS LP ]
Graph Company NATIONS POWER LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ CATALYST ENERGY USA INC ]
Graph Company TRUE ELECTRIC LLC 1 0 0 1 0 0 0 0
  DBA or Former Names:
[ NEW CENTURY POWER LLC ]
Graph Company INFINITE ELECTRIC LLC 1 0 0 1 0 0 0 0
 
Graph Company VETERAN ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company ILUMINAR ENERGY LLC 0 0 0 0 0 0 0 0
 
Graph Company MIDAMERICAN ENERGY COMPANY 0 0 0 0 0 0 0 0
 
Graph Company NOBLE AMERICAS ENERGY SOLUTIONS LLC 0 0 0 0 0 0 0 0
 
Graph Company TXU SESCO ENERGY SERVICES COMPANY 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ TXU SESCO ENERGY ], [ TXU SESCO ENERGY LLC ]
Graph Company PEGASUS ALLIANCE CORPORATION 0 0 0 0 0 0 0 0
  DBA or Former Names:
[ ONPAC ENERGY ], [ YPAYS MORE ], [ PEGASUS STAR ENERGY INC ]
  Totals: 2836 313 24 1438 1 494 447 119